Privacy Policy

At Hotel Sancho Playa, SL we protect your privacy and personal data in accordance with current regulations.

1. General Information

This document sets out the Privacy Policy of Hotel Sancho Playa, SL (hereinafter, "the Hotel"), located at Calle L'Atall, 11A, zona Ribamar, 12579 Alcoceber, Spain, VAT ID B19434349.

This policy describes how we collect, use, store, and protect your personal information when you use our services or visit our website.

2. Data We Collect

Booking and Stay Data:

  • First and last name
  • Identity document (ID card, passport)
  • Date of birth
  • Contact address
  • Phone and email
  • Payment data
  • Check-in and check-out dates
  • Preferences and special needs

Web Browsing Data:

  • IP address
  • Browser information
  • Cookies and similar technologies
  • Pages visited and time spent browsing

3. Purpose of Processing

Hotel Services

  • • Reservation management
  • • Service provision
  • • Billing and collection
  • • Communication with guests

Legal Obligations

  • • Guest registration
  • • Tax compliance
  • • Anti‑money‑laundering compliance
  • • Security and public order

4. Legal Basis for Processing

Contract Performance

For the provision of contracted hotel services.

Legal Obligation

Compliance with tourism, tax, and security regulations.

Legitimate Interest

Service improvement and commercial communications (with the possibility to object).

5. Your Rights

GDPR Rights:

  • Access: Know your data
  • Rectification: Correct inaccurate data
  • Erasure: Delete your data
  • Objection: Oppose processing
  • Restriction: Limit use
  • Portability: Transfer your data

How to exercise your rights:

Email: [email protected]

Phone: +34 964414136

Postal address: Calle L'Atall, 11A, zona Ribamar, 12579 Alcoceber, Spain

6. Security and Retention

Security Measures: We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration.

Retention Period: We keep your data for the time necessary for the stated purposes and as required by law (minimum 3 years for guest registry).

Contact

📧 [email protected]

📞 +34 964414136

🏢 Hotel Sancho Playa, SL

Calle L'Atall, 11A, zona Ribamar, 12579 Alcoceber, Spain