Privacy Policy
At Hotel Sancho Playa, SL we protect your privacy and personal data in accordance with current regulations.
1. General Information
This document sets out the Privacy Policy of Hotel Sancho Playa, SL (hereinafter, "the Hotel"), located at Calle L'Atall, 11A, zona Ribamar, 12579 Alcoceber, Spain, VAT ID B19434349.
This policy describes how we collect, use, store, and protect your personal information when you use our services or visit our website.
2. Data We Collect
Booking and Stay Data:
- First and last name
- Identity document (ID card, passport)
- Date of birth
- Contact address
- Phone and email
- Payment data
- Check-in and check-out dates
- Preferences and special needs
Web Browsing Data:
- IP address
- Browser information
- Cookies and similar technologies
- Pages visited and time spent browsing
3. Purpose of Processing
Hotel Services
- Reservation management
- Service provision
- Billing and collection
- Communication with guests
Legal Obligations
- Guest registration
- Tax compliance
- Anti‑money‑laundering compliance
- Security and public order
4. Legal Basis for Processing
Contract Performance
For the provision of contracted hotel services.
Legal Obligation
Compliance with tourism, tax, and security regulations.
Legitimate Interest
Service improvement and commercial communications (with the possibility to object).
5. Your Rights
GDPR Rights:
To exercise your rights, contact us at [email protected].
6. Security and Retention
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration.
We keep your data for the time necessary for the stated purposes and as required by law (minimum 3 years for guest registry).
Contact
For any privacy-related enquiries, contact us at [email protected] or by phone +34 964 41 41 36.